Ombudsman
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About Ombudsman
The Parliamentary and Health Service Ombudsman investigates complaints about UK government departments, public organizations, and the NHS in England. Their service is free, fair, and independent, providing support and guidance for individuals looking to make a complaint.
Submit complaints regarding UK government services and the NHS.
What You Can Do
- Check if your complaint can be investigated
- Submit a complaint online
- Access information for advocates and representatives
- Browse and search past decisions
- Get advice and support for your complaint
Frequently Asked Questions
What types of complaints can the Ombudsman investigate?
The Ombudsman can investigate complaints about UK government departments, public organizations, and the NHS in England.
Is there a fee for using the Ombudsman service?
No, the service provided by the Ombudsman is free of charge.
How long does it take to resolve a complaint?
Current wait times are up to four months for NHS complaints and up to seven months for UK government department complaints.
Can I check if my complaint is eligible for investigation?
Yes, you can use the quick complaint checker available on the website.
What support is available for advocates and representatives?
The Ombudsman provides specific information and resources for advocates and representatives assisting individuals with complaints.