Lgo
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About Lgo
The Local Government and Social Care Ombudsman provides a free service for investigating complaints about councils and adult social care providers. They ensure a fair and independent review process for issues related to local public services.
Submit complaints regarding local councils and social care services for independent investigation.
What You Can Do
- File a complaint about local councils
- Report issues with adult social care providers
- Access information on complaint procedures
Frequently Asked Questions
What types of complaints can I submit?
You can submit complaints about councils, adult social care providers, and some other local public services.
Is there a fee for using the Ombudsman service?
No, the service is completely free for users.
How does the investigation process work?
The Ombudsman investigates complaints in a fair and independent manner, ensuring that all parties are considered.
Can I appeal the Ombudsman's decision?
The Ombudsman's decision is final, and there is no right to appeal.
How long does it take to resolve a complaint?
The time taken to resolve a complaint can vary depending on the complexity of the case.