Amazon
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About Amazon
Amazon.cn offers a revamped shopping experience focused on mobile shopping for Chinese customers. The new 'Amazon Shopping' app will provide a more localized and efficient shopping experience, with international delivery options and a wide selection of products.
Shop for international products conveniently through the new Amazon Shopping app.
What You Can Do
- Download the new Amazon Shopping app
- Access historical order information
- Cancel or return orders easily
- Receive special coupon packages
- Contact customer service through the app
Frequently Asked Questions
Will my previous orders be affected by the changes?
No, your previous orders will remain accessible, and you can manage them through the new app.
Can I still request refunds for unshipped orders?
Yes, you can cancel unshipped orders and receive refunds as per the current policy.
How can I contact customer service?
You can contact customer service by downloading the new app and selecting 'My' > 'Contact Customer Service'.
When will the new shopping app be available?
The new 'Amazon Shopping' app will be launched on January 27, 2024.
What happens to my Prime membership?
Prime membership will no longer be offered, and existing members will receive refunds for unused months.